Mr. Gearld D. Smith

To whom it may concern,

What my resume doesn’t describe is my character and professionalism. I’m a great listener, selfmotivator,

outside the box thinker and I believe that I can accomplish any mission and job given to me to the

best of standards. With my military training I deliver results, I complete my mission & duties on time and I

always make my supervisor or manager look good. My military background brings both administrative talent

as well as professionalism and a technical and tactical proficiency in everything that I do.

I joined the military in 2005 which I dedicated 7 years of successful honorable service to the United

States. My abilities to quickly analyze software, hardware and lead issues and personnel with top success as a

Senior Information Technology Specialist as well as to ensure technical and tactical operational continuity

that proved my worth as a candidate of employment with all needs. I earnestly look toward to hearing from

you, and I welcome the opportunity to demonstrate these qualities in person.

Sincerely,

Mr. Gearld D. Smith

What I Want To Do:

As a proven leader with over 9 years of experience I want to work in a challenging environment that will

fully utilize my skills in Information Technology technical & managerial support of customer support, information

management, cybersecurity, information assurance, system administrator & network administrator to enhance the

operations and functionality of the organization itself as I’d like to relocate to Austin, Texas or the Dallas Metroplex

areas. Also at the same time I am seeking to expand my opportunities at the mid/high level management, in a

large organization that will increase my potential in the Information Technology management side of the house. I

am willing to dedicate myself for the person that will provide me with the opportunity to do so and will allow me

the freedom to drive the process. I desire to fix problems and processes that are not working and then document

the practices for future references. I benefit from resolving issues and using the creativity that people have to get

the job done in a timely manner. I strictly believe in proving myself and what I can do for the organization.

1

Mr. Gearld D. Smith

HHD 41ST SIGNAL BATTALION BOX #262, UNIT 15258-HHD • APO, AP 96205-5258 • United States

(010) 3202-9252 or 011821032029252 • (P) gearld.smit84@yahoo.com • (Alt) gearld.d.smith.civ@mail.mil

Home of Record:

1226 Travis Lane • Kaufman • TX • 75142

OBJECTIVE:

A career oriented and ambitious Information Technology (IT) Assurance/Cybersecurity/System Administrator

Lead/Manager seeking challenging IT operations management positions in strategic and tactical in a growth oriented

corporation that challenges its employees. I am a business savvy, positive and creative leader looking to deliver further IT

efficiencies across other operations. I seek a position in an organization where I can maximize my IT management skills,

information assurance, cybersecurity, system administration, Information Security and training experience. Currently, I am

a First-Level IT system administration Manager with over 9 years of IT and cybersecurity management experience in

Department of Defense & federal service environment’s. A proven ability to successfully analyze an organization 's critical

IT requirements, identify deficiencies and potential opportunities, and develop innovative and enhancing solutions for

increasing productivity and improving service offerings.

Professional Experience

Department of Defense (U.S. Army)

HHD, 41st Signal Battalion

Yongsan Garrison

APO, AP 96205-5258

Information Technology Specialist (Network/SYSADMIN/Cybersecurity (This is a Federal Job) (GS-2210-12)

Supervisor(s):

Mr. Stephen M. Ray (Technical Director) (315-722-4117 or 010-7914-3959) (stephen.m.ray.civ@mail.mil)

Mr. Eddie J Griffin (Regional Director) (253-967-1008) (eddie.j.griffin3.civ@mail.mil)

Mr. Kim, Yu K. (GS-13) (315-722-4110) (yu.k.kim.civ@mail.mil)

Okay to contact this Supervisor: Yes

Serves as the high level Information Assurance Manager/Information System Security Manager (ISSM/IAM)

Manager/Specialist, Network Admin and System Admin, (IMO, IASO, IAM) in theater, for 8A, USFK and all subordinate

commands attached to both Sensitive But Unclassified (SBU) and classified networks for HHD, 41st SIG. BN. Prepares,

distributes, and maintains plans, instructions, guidance, guidelines, (SOPs) on the security automated systems operations, and

for security procedures and protocols governing network operations. Also serves as the System Administrator (SA) in support

of the 41st Signal Battalion Automated Data Processing Equipment O&M and Life Cycle Replacement Program. Develops

and disseminates the standard automation security procedures and protocols governing network operations. Ensures that

measures and procedures used at network nodes fully support the security integrity of the network and comply with

applicable command security directives. Reviews and evaluates the security impacts of system changes, including interfaces

with other automated systems. Performed high level Information Management Officer (IMO) duties and Information

Assurance duties as needed in Information Assurance (IA). Reports compliance and non-compliance devices on the network

and verification procedures; ensure organizations are investigating and providing feedback to the ICAN Branch on all

potential security violations and incidents in a timely manner primarily on SIPRNet as they occurs. Provides input to the

ICAN Seoul, South Korea Area’s I & II; Standard Operating Procedures (SOPs) development/update. Monitor the Network

daily and work with the NECs LANWAN team to update Network Diagrams, and ensure that a copy of these diagrams and

Network configurations are updated and backed up as change occurs. Gathers daily reports from the Area I NOC and Area II

Northern Node of Network outages and assist in remediating network issues.

2

08/2014 - Present

Salary: 80,000.00 USD per Year

Hours per Week: 40/hrs per week

Serves as the Northern Installation Campus Area Network (ICAN) within the Cyber Security Office (CSO)

Information Assurance (IA) Section Information Assurance Manager in such matters, develops, promulgates, and monitors

compliance with policies, methods, and procedures pertaining to the Automation Information System Security Program

(AISSP) for Automated Information Systems (AIS) as well as Network lead as well as lead System Administrator.

Assignments are performed based primarily on knowledge of information processing methodology/technology, computer

capabilities, processing techniques, secondarily on knowledge of agency, command policies, and procedures associated with

the protection of classified and sensitive but unclassified information. Also, enforce a formal IA security and training

program IAW AR25-2 and DOD 8570.01-M. Maintain oversight of training and certification records for the Northern ICAN

IA personnel and IA awareness training records, IAVM dissemination, reporting, compliances, and verification procedures.

Manages SAs and IASOs, as required to establish the scope of responsibilities and the technical security training requiems.

Provided IT security policies and procedures guidance’s by implanting and developing of the operational networks within

South Korea. Serves as an Information Assurance Network Officer (IANO) Information Technology Specialist (INFOSEC)

in the Cybersecurity requirements for the 1st Signal Brigade, 41st Signal Battalion Information Technology resources and the

restructure force.

  · Monitored and maintained a daily network outage and logs for the NECs LAN/WAN team and updated network

diagrams for Area I and Area II and ensured that all (35) of the combined for Area I and Area II diagrams and

network configurations were backed up and updated as any changes occur within MS Visio to assist both NOCs.

  · Gathered daily reports and RCERT incidents from both Area I and Area II NOC of each network outage and assisted

in re-mediating network outages for both areas of the Network Operating Center to alleviate down time on the

network as well as checking and making sure KG-175Ds have the correct configurations, as well as routers and

switches within Area 2 NOC.

  · Oversees and coordinates suspense extensions or exceptions to DOD, Army and USACE Information Assurance

Vulnerability Management (IAVM) implementation and tracking, taskers, security technical implementation

guidance (STIG) and other policy items.

  · Provides accreditation and inspection support including wireless scans, Personal Identifiable Information(PII)loss

reporting, documentation review and standardization, network account verification, and ensuring that a wide

variety of security incidents are investigated and reported all IAW applicable DoD, Army and USACE policies and

regulations such as AR 25-2.

  · Verifies validity and restoration capability in regards to Contingency of Operations Plan (COOP) plans and provides

subject matter expertise in improvement and testing according to regulations.

  · Supports system account management verification at all levels to include CAC enablement and enforcement.

  · Validates and coordinates all activities with regard to system and network account efforts to include ensuring all

users and IA appointed personnel meet the requisite favorable security investigations, clearances, authorization,

need-to-know, and security responsibilities before granting access.

  · Provided excellent IT Support to approximately 500+ users within Area’s I/II/III/IV Korean peninsula. Known for

excellent problem solving skills, patience in dealing with frustrated users and analyzing operational conditions to

ensure mission requirements and success in which are met in a timely and efficient manner. Excels in asking

probing questions and researching, analyzing and problem solving measures.

  · If I don’t know the answer I will research and speak/email and/or get in touch with the correct personnel to acquire

the right answer(s).

  · Superior communication (oral and written) in briefing management (O-6 level), customer service and interpersonal

skills.

  · Familiar with imaging machines with System Center Configuration Manager (SCCM) by using Preboot Execution

Environment (PXE).

  · Coordinates, maintains and distributes technical support and standards, policies and procedures for the Area I & II

Network Enterprise Center and Technical Director.

  · Monitored and gathered network operations on Spectrum & Fore-scout to aide and assist Area 1/2 LANWAN in

NIPRnet/SIPRNet for over 5000+ devices that contained outages, alarms (critical, major, minor) and disseminates

it to higher echelons for security operations for the 41st Signal Battalion , and reviewed Network Change Proposals

(NCPs) and network device configurations that will achieve and reduce maximum security threats and IA

3

violations in the future, Monitored, improved and recommended proper network operation assessments for SIPR

and NIPR Spectrum's for the 41st Signal Battalion's S-3 operations that would improve Area I and Area II network

outages in a 95% success rate

  · Successfully imaged over (80) NIPRnet laptops for HHD, 41st Signal Battalion, and (50+) NIPRnet laptops for

362nd as the Information Management Officer (IMO), as well as (10) SIPRNet laptops for our required networks

and also provided input with correct SOP documentation which provides my professional assessments to the ICAN

SOPs which leads to the development and corrective actions for the (CIP) inspection in Oct. 2014 for the 41st

Signal Battalion SIPR/NIPR, CENTRIX

  · Monitored, improved and recommended proper network operation assessments for SIPR and NIPR Spectrum's for

the 41st Signal Battalion's S-3 operations that would improve Area I and Area II network outages in a 90% success

rate

  · Network Defense using the Assured Compliance Assessments Solution (ACAS) on NIPR/SIPR, of excess of (8)

class B ranges in excess of a total of (524288) IPs in both Area 1 & Area 2 as a System Admin & Lead IMO and

system administrator to discover and assist both Area 1 & Area 2 NECs that provided the vulnerability scanning,

configuration assessment and application vulnerability scanning, device configuration and network discovery assets

and needs to assist in CCRI completion for FY15 and FY16 with a minimal to minor concern within all areas of

responsibility.

  · Conducted Cisco CCNA (Network) & CompTIA Sec+ (301) classes with student pass rate of 90% completion of

certifying pass rate.

  · Configured, assisted and maintained a network devices and logs for the NECs LANWAN team in Area I and Area II

and ensured that all devices were STIG compliant and within Army Regulations (AR)

  · Successfully managed Assured Compliance Assessment Compliance Solution 4.8.x within the 1st Signal Brigade,

41st Signal Battalion (ACAS) IAVA, STIG monitoring program, and alleviated over 1000+ vulnerabilities on

NIPR/SIPR machines located throughout the South Korean peninsula arriving at a successful 86.5% rate surpassing

the CCRI score from 2015.

  · Managed/Created the SharePoint server and 41st Signal Battalion web portal 275th, 201st, Headquarters &

Headquarters Detachment as well as 362nd SharePoint Knowledge Management functions.

  · Provided top Tier I & II desktop support for all user’s and clients within the South Korean peninsula that managed

the Active Directory, Servers, SharePoint, SCCM & Cybersecurity needs.

  · Wrote policies and guidelines for the Information Management Office (IMO) as well as the Northern ICAN now the

Cybersecurity office (CSO) for communication protocols in compliance with the DOD policies and regulations for

the classified and unclassified networks.

  · Provided technical authority regarding system administration, hardware/software, applications, PC Maintenance,

networks, data/voice, and customer support to over 300+ users within Area’s I/II.

  · Conducts system administration, installation, upgrades and troubleshooting of Microsoft Exchange,

Blackberry/IPhone, Multi-functional devices (MFDs), client operations systems, file and print servers on multiple

networks.

  · Conducts local area network (LAN) monitoring using Fore-scout, Cisco works, as well as the wide area network

(WAN) troubleshooting at a higher tier that briefs the Technical Director and the Brigade & Battalion

Commander’s within 1st Signal Brigade, 41st Signal Battalion.

  · Carries out desktop support of in-depth and common issues, including maintenance and polices and planning; data

migration and backups, reimage, updates and new hire setup, hard drive, smartcard maintenance; printer

connectivity and software troubleshooting.

  · Oversight on IT infrastructure, VoIP phone systems, network security, IT initiatives remedy and IT assets tracking

databases, IT operational guidelines, and disaster recovery.

4

Department of the Air Force

607th Support Squadron

03/2013 – 08/2014

Osan Airbase

Salary: 79,000.00 USD per Year

Hours per Week: 40/hrs per week

APO, AP 96205

Full-time (40-60 hrs/week)

Information Technology Specialist (Netman/SYSADMIN/INFOSEC) (This is a Federal Job) (GS-2210-12)

Supervisor(s):

Lt. Col. Christopher G. Schlak Commander 607th Support Squadron (571-256-2539) (christopher.g.schlak.mil@mail.mil)

Okay to contact this Supervisor: Yes

I support the Korean Combat Operations Intelligence Center (KCOIC) and Aerospace Operations Center (AOC) in South

Korea region at the Osan Airbase for the 607th Support Group which entails all network environment in which details the

preventative maintenance, and troubleshooting of LAN/WAN configurations and associated systems/subsystems within the

Republic of Korea (ROK). Conducted risk assessments to identify possible security threats and served as a technical expert on

all supported automated systems. I provided solutions to customer requests for assistance in resolving hardware and software

issues as well as in depth networking related issues dealing with CENTRIX, SIPR, NIPR and COIN in depth network

issues. Myself and two other civilians worked and assisted in the management, installation, and oversight of new and

existing hardware and software systems including the physical wiring, network switches, network routers, firewalls, and

switched from RE10 to RE11 for better connectivity and outages. I documented and logged problems identified on the

network in which involved continuity and all tentative security plans (TSPs), also took corrective actions on any

recommended network segments that needed to be taken. I planned/coordinated, directed, and worked alongside the Soldiers

and Airmen to ensure the network was in the proper state. I utilized network capabilities of a specialized group of highly

technical and skilled information technology specialists/analyst and other personnel who provided technical support for the

hardware and software installation and configurations for Aerospace Operations Intelligence Center here at Osan Airbase,

South Korea and the Republic of Korea (ROK). Managed the determination of appropriate IT products and services for the

development of project scopes within the Area I & II Network Enterprise Centers (NECs). High level of acceptance of

rejection of IT security policies and implementation deliverables, work request, products and change requests as oversaw and

influenced performance appraisals of over 3 Korean government employees as well as United States military personnel. As

one of my job duties as the Information Assurance / Cybersecurity subject matter expert for the 41st Signal Battalion I

conducted technical security research and analysis, as well as , provided security recommendations and guidance to the

Technical Director (Mr. Steven M. Ray), key IT stakeholders and contractors. Recommended to accept or reject security IT

plans for LAN/WAN in accordance with the United States Army Cybersecurity Office policy and guidance, and investigated

and fine-tuned the internal security work flow process on SharePoint as well as documentation.

  · Manages the Air Operations Center Networks developing network designs for 88 United States Forces Korea

(USFK) Theater Command & Control Systems.

  · Command and Control (C2) implementing and executed the C2 enterprise and user level program and server and

conducted the Remote Enterprise Helpdesk troubleshooting networks.

  · McAfee Firewall Sidewinder Experience, Solar Winds, Cisco UCS, Visio, DHCP & Cisco Works

  · Maintains 7 Air Force Command & Control Networks ensuring delivery of critical combat operations, air

mobility, and Intelligence, Surveillance, and Reconnaissance data

  · Overseas and configures the Coalition Community of Interest Network (COIN) providing secure and reliable

communications to over 250,000 coalition forces

  · Secured the primary Korea Air Operations Center (KAOC) Command & Control network by loading security

patches on a system valued at $3 million

  · Corrected multiple network configurations restoring the USFK Battle Management System linkage for over 29,000

customers.

  · Managed the installation of network equipment for a KAOC priority project providing services for Joint Chiefs of

Staff exercise planning.

  · Supervised and inspected 34 Joint Command networks for the KAOC valued at $56 million while maintaining

5

network infrastructure valued at $5.2 million, correcting over 500 trouble tickets, and ensuring Command &

Control capabilities for 2,100 users.

  · Engineered the solution for the Missile Defense Alert project establishing a secret Command & Control network link

providing security for over 250,000 Pacific forces.

  · Converted Secret Network switches for coalition use by reutilizing equipment saving the command $786 thousand,

GCCS-J/K/A.

  · Configured and managed the Cisco Works LAN Management Solution (LMS) 4.0 Server

  · Received accreditation to operate at 22 remote Republic of Korea bases by upgrading and restoring legacy

networks with rebuilt copper circuits.

  · Upgraded 86 COIN network devices on the primary KAOC Command & Control network.

  · Managed the organizational Communications Security (COMSEC) account tracking 170 Command & Control items

valued at $2.8 million at 15 remote sites.

  · Supervised an 8-member team of network technicians providing administration and management of critical

network systems during daily and 24-hr exercise operations.

  · Instructed and helped 7 junior technicians and 5 GS-Civilians on Cisco network switch administration techniques.

  · Developed the master training plan realigning tasks to provide a structured certification schedule and 100%

mission critical task coverage.

Department of Defense (U.S. Army)

Blackhawk Management Corporation (DOD Contractor)

Killeen, TX (Fort Hood NEC)

Full-time (40-50 hrs/week)

Mr. Oscar Delgado Chief Network, Plans, Architecture, Service Operations Branch (254-287-7495)

(oscar.delgado.civ@mail.mil)

Okay to contact this supervisor: Yes

My direct duties with Black Hawk Management, involved me in dealing with the entire Fort Hood communications

support on NIPR, SIPR networks to enable the parent organizations with administrative, planning’s, network’s and

communication needs that consisted to ensure the combat readiness, training, morale and welfare for the entire base. Other

duties that were assigned are as follows:

  · Performs hands-on administration, monitoring, and troubleshooting of Local Area network and wide area network

troubleshooting and configurations for the Department of the Army on fort hood resulting in optimum performance

and minimum downtime.

  · Developed and provided presentations and briefings for technical review and coordination for key senior leaders and

stakeholders for the Command Control Readiness Inspection (CCRI) FY 14 & FY 16 resulting in a tremendous

passing success rate of 85% and 86.5% for the CCRI.

  · Serves as a technical expert on all supported automated systems utilized throughout the state.

  · Provides solutions to customer’s requests for assistance in resolving hardware and software problems.

  · Develop and maintain the customer service database for all service requests.

  · Conducts risk assessments to identify possible security violations with great problem solving.

  · Controls and protects all cryptographic material and administers applicable access programs.

  · Utilizes knowledge of information technology principles, methods, and security regulations and policies to

administer various information security programs.

  · Develops and maintains local area network systems to ensure that the systems are designed, maintained, and operated

to meet local and national standards.

  · Serves as an advisor to the Division Chief for planning, installing, configuring, testing, implementing, and managing

the systems environment in support of architecture and business needs.

  · Oversees planning and coordinating the installation, testing, operation, and maintenance of hardware and software

systems in Service 31.

6

01/2011 – 03/2013

Salary: 85,000.00 USD per Year

Hours per Week: 40/hrs per week

  · Provides leadership and management expertise in all systems hardware design and in systems planning with vendors

and project managers.

  · Plans, directs, and coordinates the work of a specialized group of highly technical and skilled information

technology specialists and other personnel who provide technical support for the hardware and software installation,

configuration and maintenance of international VA automated applications.

  · Responsible for ensuring the security principles, policies, standards, procedures, and guidelines established by the

Corporate Data Center Operations (CDCO) IT assets, as well as for ensuring established configuration management

and change control processes/procedures are followed per CDCO policy.

  · Provides in house technical expertise for the resolution of technical problems and manages local area network

resources.

  · Performed acquisition, evaluation, support and implantations of wide area network systems and applications.

  · Provides technical expertise needed to implement wide area networks including the design, documentation,

debugging, and maintenance of the WAN.

  · Identifies and analyzed telecommunication systems requirements.

  · Analyzed requirements for user communication needs and support.

  · Performed plans, schedules, acquire implements, install, modifies, and test both voice and data telecommunication

lines as well as associated equipment and services.

  · Ensures the confidentiality, integrity, and availability of systems, networks and data through the planning, analysis,

development, implementation, maintenance and enhancement of information systems security programs, policies,

procedures, and tools.

  · Receives, analyzes, and assigned controls numbers to all incoming customer requests.

  · Ensure continual contact and update of status with users.

  · Used judgment in relating trends in workload, equipment performance, and other activity experience with proposals

to determine the worth of a proposed change in the state’s networking, automation, telecommunication, visual

information and information services normal working environment.

  · Cisco Call Manager, Cisco Call Manager Express, secure non-secure voice over IP.

  · Consulted with end users and managers to determine specific locations and requirements for the particular system

installation.

  · Used detailed reference material and diagnostic equipment and software to identify and resolve internal system and

network conflicts.

  · Removed and replaced defective hardware components, install network peripheral devices and interface cards.

  · Ensuring that all systems and accounts are Information Assurance Vulnerability Alert compliancy, within

Department of Defense, United States Army, and Fort Hood Compliancy, and accurately accredited for the network

requirements.

  · Manage servers with patching, security and network management; servers included 2003 and 2008 R2.

  · Maintained user accounts end user accounts using Active Directory and troubleshooting workstations and laptops

devices as well as wide area networks, local area network, open shortest path first, file transfer protocols, TCP/IP,

Telnet, IPV4 and IPV6, and HTTP(s), advanced Cisco and brocade Routing and Switching.

  · Managed and maintained and Operated the Army Battle Command System (ABCS), (i.e. CPOF’s, Dell PC

towers/laptops, Share Drives, Communication Security Devices(COMSEC), satellites, Very Small Aperture

Terminals (VSAT), Central Processing Nodes (CPN’s), Call managers, LAN Managers, CASI systems.

  · Provides field technical Support for the distributed database application. Create, modify and delete user accounts

within Active Directory (AD), Microsoft Exchange 2003/2007/2010 Console.

  · Install and configure workstation and network operating systems, and applications software on a wide range of

configurable information systems devices.

  · Enforced command standards for hardware and software configurations and security parameters.

  · Detected and removed computer viruses; restored and repaired critical data files for later use.

  · Perform operation tests on equipment in test array or operational configuration prior to issue or installation to ensure

proper operation and absence of hardware, software, device and network conflicts

  · Utilizes Remedy (BMC) ticketing to track trouble tickets and provided Network field support for the entire Fort

Hood Network.

  · Developed software to generate reports of all router configuration changes made across the network on a daily basis,

7

and procedures to reconcile those changes with proposed configurations which had been approved to be

implemented during the maintenance window.

Department of Defense (U.S. Army)

Network/SYSADMIN/Cybersecurity

Killeen, TX (Fort Hood)

06/2005 – 02/2012

Salary: 75,000.00 USD per Year

Hours per Week: 40/hrs per week

Network & System Administrator/Information Assurance/Cybersecurity

Full-time (40-80 hrs/week)

Mr. Oscar Delgado Chief Network, Plans, Architecture, Service Operations Branch (254-287-7495)

(oscar.delgado.civ@mail.mil)

Okay to contact this supervisor: Yes

My direct duties with the US Army, involves with the Network Enterprise Center at Fort Hood, Texas and in Iraq

from Jan 2009 until Dec. 2009 as the lead Non-Commissioned Officer for my unit as the appointed System/Network

Administrator and Information Assurance Security Officer and Lead help-desk administrator in which I supervised 6 IT

professionals. Served as the senior leadership providing guidance on Army policies and established communications for

Frequency Modulation (FM) and SATCOM issues. Directed a staff of 6 IT employees providing software and hardware

troubleshooting support to over 300 customers ensuring a very successful turnout. Managed IAVA scanning for Area’s I & II

Yongsan, South Korea NIPR, SIPR networks as well as my other duties involved the following:

  · Review proposed new systems, networks, and software designs for potential security risks and

recommended mitigation for a countermeasure and resolve integration related issue.

  · Prepare stand login scripts and establishing network access protocols to enable customers to gain local and remote

access.

  · Provided technical support and expertise in resolving the most complex customer problems, by re- imaging

customer work stations via DHCP and BOOTP, and correcting workstations affected by similar problems and

issues.

  · Provided advice and assistance to customers, troubleshoot complex problems, and provide support in a manner that

minimizes interruptions in customers’ ability to carry out critical business activities.

  · Coordinated the implementation of security programs across Tier I, II, III systems and establish vulnerability

reporting criteria.

  · Researched trends and patterns to implement new or improved communication methods and procedures.

  · Ensure continual contact and update status with end users.

  · Cisco Call Manager secure and non-secure voice over IP.

  · Experience with implementing and maintain Department of the Army Information Assurance

Certification and Accreditation

  · Process (DIACAP) with AR 25-2 & AR 25-1 with the Military.

  · Configured and managed organizational units, active directory, Exchange 2003/2008, Server 2003/2008, and dynamic

host configuration protocols, within the local area and wide area network capabilities.

  · Managed and ensured ongoing performance of the computer network. Conducted training on equipment and software

utilization.

  · Attention to Detail in Information Technology software and hardware related issues.

  · Great customer service, work with clients and end users in the US Army, Department of The Army Civilians and

DOD contractors.

  · Extensive Oral Communication to individuals in verbal and non-verbal, as well as extensive knowledge in problem

solving and making sure the job or project gets completed correctly and in a timely manner.

  · Scheduled upgrades and repairs that require network stability with recovery and backups.

  · Microsoft Windows Sever 2003-2009, Microsoft Windows XP, Vista, Windows 7.

  · Microsoft exchange management console and Active Directory.

  · Satellite Transportable Terminal (STT) / AN/TSC-167F Terminal

  · Wideband Global Satellite (WGS) KA band training.

  · AN/TSC-167F Terminal 2.4 M Ku-Band with Rx Frequencies transmits (Tx) Frequencies, G/T EIGRP, Link way S2

8

(TDMA), Comtech DMD, FDMA modems and TDMA.

  · Satellite Trailer / AN/TSC-167F with a 2.4M antenna systems that feed Ku-Band 400W of HPA, with TDMA/FDMA

modems that led to Joint Node Networks (JNN) for Brigade JNN which the throughput was 56mbps TDMA, and

20mbps on FDMA

  · Provided outstanding customer service and support with focused services to complex network issues including

encryption devices, virtual private networks with Cisco and center for the advancement of sustainability

innovations systems.

  · Installation, maintenance, and troubleshooting of Cisco routers and switches.

  · Configured, installs, and troubleshoot routers, switches, media fiber and copper, and other networking related

equipment across the local area network, installation campus network, and the wide area network.

  · Performed testing, troubleshooting, monitoring, and analyzing the networks performance.

  · Managed all activations and deactivations over the air rekeying and changes for the NEC circuits and TACLANES.

  · Maintained local area and wide area connectivity that included outages and corrective actions.

  · Installed and over seen Cisco voice over internet protocol products including call managers and phones within the call

manager and

  · LAN manager configuration tools including the satellite transportable terminal and central processing node stacks.

  · Trained all users on proper use and procedure for all computer related tasks including troubleshooting laptops,

desktops, printers, cabling, and other network devices as well as classes.

  · Managed the local area network and wide area network systems, designs and monitor new complex network

systems to configure and install network hardware/software and maintain local area network operations.

  · Performed feasibility studies on complex information systems and conduct in depth analyses and problems.

  · Provide technical assistance for all computer, network, and telephone services.

  · Satellite Transportable Terminal (STT) / AN/TSC-167F Terminal

  · Wideband Global Satellite (WGS) KA band training.

  · IT Lead support in the coordination and implementation of projects, programs, reports and IT Budget integration.

  · Coordinated and organized efforts of teams and system software and the change control for software/hardware issues.

Education

University of Phoenix, Phoenix, AZ, United States

Bachelors of Science in Information Technology (B.S.I.T)

3.8

University of Phoenix, Phoenix, AZ, United States

Bachelors of Arts in Information Technology w/ Cisco Networking Certificate

3.89

University of Phoenix, Phoenix, AZ, United States

Associate of Arts in Information Technology/Cisco Networking

3.73

Additional Information

Skills:

Systems: Windows Server 2003-2008, (ACAS) Assured Compliance Assessment Solution ver. 4.8.x Tenable

Network Security Center, Retina, Microsoft Project Server 2010/2007, Windows XP, Vista, Hardware Windows

7, Switches, Hubs (Cisco, Brocade), Windows NT Workstation and Servers, McAfee Firewalls, Windows Active

Directory (AD), MS Exchange, Share Point 2007/2010, InfoPath and SharePoint Designer 2007/2010/2013

Hardware: Routers, Switches, Multiplexers, Hubs, Bridges, Gateways, Cisco Works LAN Management Solution (LMS)

4.0, Cisco Security Access Control Server 4.2/5.1, McAfee Sidewinder G2 Appliance, Nortel Networks Multiplex

9

January 2012 – March 2014

January 2014 – March 2016

May 2014 – May 2016

Systems (DMS) 100 Switches, Meridian SL-100 Switches; Octel Voice mail systems, LANWAN Management, Project

Management, IT Acquisition, Computer Hardening, Video Teleconferencing VTC, BMC Remedy, Trouble-tickets,

Cybersecurity, Information Assurance

Software: VMware, Anti-Virus, MS Exchange, Outlook, Terra-sight 3D Visualizer, AGEON Geospatial software,

FLIR 360 HD Star SAFIRE and L3 MX-15i FMV, Multi-sensor gimbals, includes EOW, EON, IR(Infrared),

SharePoint, BMC Remedy, Telnet, SCCM, What’s Up Gold, Norton Utilities, Ping Utilities, Front Page, Excel, Front

Page, SPECTRUM, Fore Scout, Outlook, Microsoft words, excel, PowerPoint, Visio,

Networking: OSI Model (7 Layers), DHCP, TCP/IP, IPV4, HTTP(s), MPLS, VPN, VLAN, VSATs, VoIP, FTP, HOSTS,

TCP/UDP Protocols, IP Multicast, GRE

Cabling: Extensive knowledge of cabling and termination of Cat3, Cat5, Cat6 and Fiber Optics utilizing OTDR and VFL and

various other wiring discipline’s, also testing and troubleshooting of various wiring problems using power meters and other

tools related

Certifications:

Cisco Certified Network Associate (CCNA) (02/2013)

Interconnecting Cisco Network Devices (02/2012)

CompTIA Security+ CE (06/2015)

CompTIA A+ CE (06/2015)

CompTIA A+ (05/2004)

CompTIA Network+ CE (06/2015)

Civilian Foundation Course – CES Foundation (FC)

Civilian Basic Course – CES Basic (BC)

Civilian Intermediate Course – CES Intermediate (IC)

Microsoft InfoPath Foundation Course (06/2015)

Microsoft SharePoint Foundation Course (07/2015)

Top Secret /SCI Clearance

Awards:

U.S. Army Achievement Medal for Civilian Service (2)

U.S. Army Commendation Medal

U.S. Army Korean Civilian Service Medal

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